Iszac Wayne Enterprises Pty Ltd (ABN 11 669 539 459), trading as Pendulum ("we", "us", "our"), is committed to protecting the privacy of our clients and prospective clients in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to personal and business information collected through our website, client onboarding processes, our service delivery platforms, and all service delivery activities conducted by Pendulum. It governs how we handle information about individuals who interact with us in a business-to-business (B2B) context.
As part of delivering our Services, we process lead and pipeline data on behalf of our clients. This may include:
In this capacity, Pendulum acts as a data processor on behalf of our clients (the data controllers). Clients remain responsible for ensuring their collection of this data complies with applicable laws.
| Purpose | Legal Basis |
|---|---|
| Delivering and managing our Services | Contractual obligation |
| Client onboarding and system configuration | Contractual obligation |
| Invoicing and financial record-keeping | Legal obligation |
| Service communications and support | Legitimate business interest |
| Analytics to improve our services | Legitimate business interest |
| Marketing to existing clients and prospects (opt-out available) | Consent / legitimate interest |
| Legal, regulatory, and compliance obligations | Legal obligation |
We do not sell personal information to third parties. We do not use client lead data for any purpose other than delivering services to the respective client.
Pendulum's Services are built on and integrate with GoHighLevel, a US-based CRM and marketing automation platform. In using our Services, client and lead data is processed through GoHighLevel's infrastructure.
We rely on GoHighLevel's contractual commitments and data processing agreements to ensure appropriate safeguards for any international data transfers. Clients may review GoHighLevel's privacy policy at gohighlevel.com/privacy-policy.
We retain personal and business information for a minimum of 7 years from the date of last service delivery or final transaction, in accordance with Australian taxation, corporations, and financial record-keeping obligations.
| Data Category | Retention Period |
|---|---|
| Client contracts and service agreements | 7 years post-contract |
| Financial and billing records | 7 years post-transaction |
| Client lead & pipeline data (processed) | Duration of engagement + 12 months |
| Email and written correspondence | 7 years |
| Website analytics data | 26 months (Google Analytics default) |
| Marketing contact preferences | Until opt-out or 3 years of inactivity |
Upon written request from a client following cessation of services, we will delete operational lead data earlier than the default retention period, provided there is no legal obligation to retain it.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
To exercise these rights, contact us using the details in Section 9. We will respond to access and correction requests within 30 days.
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or loss, including encrypted data transmission (TLS/SSL), access controls, and regular review of our data handling practices.
No method of data transmission or storage is completely secure. In the event of a data breach likely to result in serious harm, we will notify affected parties and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
We may update this Privacy Policy from time to time. The current version will always be available on our website. We will notify active clients of material changes via email with at least 14 days' notice before changes take effect.
For privacy-related enquiries, access requests, corrections, or complaints, please contact:
Iszac Wayne, Founder & Managing Director
Iszac Wayne Enterprises Pty Ltd (Pendulum)
ABN 11 669 539 459 | Perth, Western Australia
Email: mail@pendulumcro.com
Phone: +61 450 188 985
We aim to acknowledge all privacy enquiries within 5 business days and resolve complaints within 30 days.